Return & Refund Policy

At Empire Iraq, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to assist you with our return and refund process.

Return Policy

You have 5 days from the date of receipt to return any item for a refund or exchange. To qualify for a return, please ensure that your item meets the following conditions:

  • It is in its original condition, unused, and unaltered.
  • It is in its original packaging with all tags and labels attached.
  • It is accompanied by a receipt or proof of purchase.

How to Initiate a Return

  1. Contact Us: Get in touch with our customer service team at info@empire-iraq.com or +9647800094094 to start the return process. Please provide your order number and the reason for the return.
  2. Authorization: We will issue you a Return Authorization Number (RAN) along with detailed instructions on how to return your item.
  3. Ship Your Item: Pack the item securely in its original packaging, include the Return Authorization Number, and ship it to the address provided by our customer service team.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 12 business days. Please note:

  • Original shipping charges are non-refundable.
  • You are responsible for the return shipping costs unless the item is defective or we made an error with your order.

Exchange Policy

For exchanges, contact us at info@empire-iraq.com or +9647800094094 with your order details and the item you wish to exchange. We will guide you through the process of returning the original item and sending out a replacement. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@empire-iraq.com or +9647800094094. Provide your order number, a description of the damage or defect, and any relevant photos. We will arrange for a replacement or a full refund.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Some personal care items

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method or purchasing shipping insurance for valuable items.

Contact Information

For any questions or concerns regarding our Return & Refund Policy, please reach out to us:

We appreciate your business and are committed to providing you with exceptional service and high-quality products. Thank you for shopping with Empire Iraq.